Role description
Job Title: L3 Application Support Engineer (Technical Team Lead)

Designation: Technical Lead

Location: Hyderabad_Skyview

Job Summary:

The L3 Application Support Engineer/Technical Team Lead is responsible for advanced incident resolution, root cause analysis, and code-level fixes for production issues that exceed L2 support capabilities. This role is crucial in ensuring the long-term stability of applications through the implementation of patches, hotfixes, and configuration changes. The Technical Team Lead will also support post-incident reviews and defect tracking while mentoring L2 engineers.

Responsibilities:

Code-Level Incident Resolution: Investigate and resolve production issues requiring software fixes beyond L2 scope.

Root Cause Analysis: Diagnose complex application problems and identify underlying defects.

Bug Fixes & Patches: Develop, test, and implement code changes, hotfixes, and patches.

Change Identification: Determine whether resolution requires code, configuration, or logic modifications.

Post-Incident Support:



Contribute to defect tracking, RCA documentation, and post-incident reviews.

Team Leadership: Mentor and guide L2 engineers, fostering a collaborative and high-performance team environment.

Mandatory Skills:

React JS: Proficiency in React JS is a deal breaker for this role.

Full Stack Development: Strong expertise in Java, JavaScript, Angular, and NodeJS.

API Development & Integration: Experience with REST APIs, JSON, and Postman.

Microservices Architecture: Knowledge of API Gateway management (APIC, Kong, AWS API Gateway).

Database Expertise: Proficient in SQL Server and Oracle, including query optimization and troubleshooting.

Cloud Platforms: Familiarity with AWS and Azure, including CI/CD, monitoring, deployment, and troubleshooting.

Monitoring Tools: Experience with tools such as Splunk, Dynatrace, AppDynamics, Grafana, and New Relic.

Robust Analytical Skills: Ability to diagnose multi-layer issues a

📌 Technical Lead (Hyderabad)
🏢 Mphasis
📍 Hyderabad