SculptDerma is a premium Plastic Surgery & Aesthetic Clinic in Pune offering Plastic Surgery, Aesthetic Medicine, Dermatology, Hair Restoration, Cosmetic Gynaecology and Wellness treatments.
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We are looking for a confident, responsible and patient-focused Patient Coordinator who can become the face of our clinic and take ownership of the complete patient coordination process.
Your Role /n
You will be responsible for ensuring that every patient enquiry is handled professionally—from the first phone call/WhatsApp message to appointment booking, follow-up and conversion.
Key Responsibilities /n
Patient Handling
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Welcome and coordinate patients professionally
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Handle incoming calls and WhatsApp enquiries
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Understand patient requirements and coordinate consultations
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Maintain patient records and appointment schedules
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Ensure a smooth patient experience
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Lead Management
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Respond promptly to Google, Meta, Instagram and WhatsApp leads
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Follow up with prospective patients
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Maintain daily lead and follow-up records
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Convert enquiries into consultations
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Follow up with patients who have not booked/attended appointments
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Appointment Management
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Schedule and confirm appointments
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Coordinate doctor availability
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Confirm appointments one day prior
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Handle cancellations and rescheduling
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Maintain the next-day appointment schedule
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Clinic Coordination
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Coordinate with doctors and therapists
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Handle payments and basic billing
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Maintain daily reports
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Ensure reception/front desk is organized
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Complete proper handover at the end of the day
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Who We'r
📌 Patient Coordinator Pune
🏢 SculptDerma
📍 Pune
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