Role Description:
As a Quality Analyst, you will play a crucial role in overseeing quality control, conducting analytical assessments, and managing quality assurance processes. You’ll also be responsible for mentoring and training team members to uphold high standards.
Key Responsibilities:
Conduct audits and super audits for the team
Provide timely feedback to the production Telesales team to address issues swiftly
Lead training and coaching sessions for Telesales Agents and production team members
Facilitate call listening sessions with cross-functional teams to ensure quality standards
Conduct quality assurance and compliance training for current hires
Publish daily and weekly reports on team performance
Host team sessions to review observations from call audits and training
Document feedback and coaching sessions with accurate records
Eligibility:
Minimum of 1 year of experience as a Quality Coach/Analyst in an international call center
Experience with US sales/collections processes is preferred
Solid analytical thinking and problem-solving skills
In-depth knowledge of Quality Assurance principles
Excellent leadership and mentoring abilities
Solid written and verbal communication skills
Familiarity with quality monitoring tools and call scoring systems
If you’re a proactive professional with a knack for quality management and team development, we want to hear from you Apply now and take the next step in your career.
📌 Quality Analyst Hk Navi Mumbai (India)
🏢 Hunarstreet Technologies
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.