Summary

Position Summary

Services Support Associate II, Talent Processes and Business Support — Talent Services—Deloitte Support Services India Private Limited

The Deloitte Talent Services team is an exciting & challenging Talent Operations services team with a robust focus on service excellence and continuous improvement, where we strive to support and exceed expectations for all clients. This role provides operations support to the client, Deloitte Australia and specifically provisions services for the Australian Talent function. This role is responsible for the effective execution of Talent processes, maintenance, and data integrity of core talent data for all employees of DTT Australia

Work you will do

As a Services Support Associate II within Talent Services, you will be responsible for:

Administering employee central also called EC (lifecycle and non-lifecycle) transactions, adhering to agreed processing practices and SLA’s
Timely management of queries received through the team inbox, the service support tool (ServiceNow), and incoming calls/incidents




Preparing contracts for employee change of conditions relating to transfers, promotions, visa, leave of
absence, remuneration increase etc
Providing first level response to stakeholders around procedure queries
Maintaining business process documents in relation to Employee Central/other Talent services sub processes
Updating contracts/work rights in HRIS and relevant trackers on real time basis
Assisting with the management of personnel files
Working as an effective team member, sharing knowledge and assisting coworkers
Timely interface with payroll and other support teams to communicate changes and ensure smooth transactions
Escalate issues as appropriate to the Talent Services Assistant Manager or EC SME
Trouble shooting employee queries and escalating as appropriate
Proactive input to Talent Services Assistant Manager/Lead on development of the talent services function
Proactively identifying & raising p

📌 USI--MFAU-EC-Services Support Associate II (Hyderabad)
🏢 Deloitte
📍 Hyderabad