• Prepare effective service plan to generate more service inflow.
• Attend various Dealership events organized to generate enquires.
• To attend Major Customer Complaints/VOC and co-ordination with the customer.
• Daily, Weekly and Monthly plan to resolve customer complaints.
• Monitoring service target number of units’ v/s monthly target and action plan for shortfall.
• Monitoring Service Revenue on daily basis v/s achievement and action plan for shortfall.
• Monitoring retail of value added services (AMC package).
• Daily Monitoring Accessory sales, Target v/s Achievement.
• Monitoring collection of payments, cash, card, cheque credit.
• Control on credit bills and debtors, daily monitoring and immediate action plan to recover and control on credit bills.
• Daily meeting with service advisor, works Manager, supervisor/job controller, final inspector, customer relation manager, spare parts Manager.




• Training the HOD’s and Managers as and when needed for improvement of overall workshop processes for quality output.
• Monitoring timely delivery of vehicle as promised by checking service advisor track sheet and follow vehicle delivery processes and other SOPs.
• Monitoring daily activities, expenses, wastage of resources, customer service.
• Immediate implementation of service bulletins received from HOD’s daily.
• Report preparation and sending to Hyundai and Top Management as required.
• Monitor and Discuss all the workshop related reports received from HOD”s daily.
• Monitor and control quick service repair, delivery time, Maintain time commitment and r/o filling rate as per OEM.
• Control on total number of vehicles in the premises as per the approved norms.
• Control on overall expenses, purchases scrap disposing, proper utilization of resources, manpower utilization.

📌 Service Manager (Mumbai)
🏢 Madhuban Toyota India
📍 Mumbai