About Everstage: Everstage is revolutionizing sales compensation in the B2B SaaS world. We're on a mission to make sales commissions seamless and transparent, and we're looking for a talented Customer Success Manager to work with our largest and most strategic customers.

The Role: As a Customer Success Manager, Enterprise/Strategic Accounts, you are a results-driven, customer obsessed professional focused on building robust relationships with Everstage’s largest and most strategic customers. You are able to navigate complex organizations to drive value realization of a customer’s investment, positively impacting overall account health and customer satisfaction.
You will facilitate and coordinate all business functions around a set of aligned customer goals, focusing on product adoption, success and growth. Internally, you will preemptively coordinate cross-functional teams around customer success goals; externally, you will work directly with the customer, helping assemble key resources to deliver the appropriate experience to meet their goals.
You are not afraid to make decisions and act,



especially when you face uncertainty. You oversee and ensure prioritized alignment of coordinated outcomes across Customer Support, Implementation & Onboarding, Sales, Product, Marketing and customer engagements.

Performance Areas:
01. Retention & Renewals
02. Product Adoption
03. Customer Advocacy
04. Customer Health & Satisfaction

What You’ll Do:
01. Be a trusted advisor by aligning to the customers’ success expectations, owning account health and overall book of business
02. Build lasting relationships with accounts that differentiates us from the competitors
03. Understand the customers’ business needs by defining a personalized, strategic success plan, implementing creative programs, 04. and adapting objectives based on the insights and analytics of our customers’ success
05. Set standards for proactive engagement, network, and grow relationships across a business, and dri

📌 Manager/Senior Manager, Customer Success (Hyderabad)
🏢 Everstage
📍 Hyderabad