Manager Branch Operations (India)

Manager Branch Operations (India)

09 Sep
|
HSBC Global Services
|
India

09 Sep

HSBC Global Services

India

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Business Descriptor:
We are currently seeking an experienced skilled to join The Global Asset Management team.
Principal Responsibilities

To ensure timely and error free reporting of transactions received at the Investor Service Centre.

Manage customer communication effectively in order to have timely resolution

Excel in distribution services & investor services with special focus on corporate customers

Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner

Explore and process efficiency suggestions and contribute to achieve customer delight

Comply with applicable regulatory requirements on qualifications required for the job profile





Contribute to the knowledge management initiative of the customer service team.

Contribution to recruitments / contingency / leave planning

Ensure compliance to the process manual and FIM

Excel in the monthly reporting process

Qualifications

A good understanding of mutual fund/security markets
NISM VA cleared with valid certification

Good verbal and written communication, team and interpersonal skills

The inclination to work in a client facing role, with a bent of mind for ‘service’

Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling

Knowledge of local language will be an advantage.

The location for this role is Bangalore,, India
Note:As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the w

📌 Manager Branch Operations (India)
🏢 HSBC Global Services
📍 India

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