We are seeking an Associate Technology Operations Analyst to join our Global Operations team in Bangalore. The role is responsible for providing first-line technical and operational support across infrastructure, applications, and monitoring platforms, ensuring high availability and timely incident resolution in a 24x7 environment.
About You – Experience, Education, Skills and Accomplishments
Bachelor's degree in computer science, Information Technology, or related field
0.6– 03 years of experience in IT operations, service desk, or infrastructure support
ITIL Foundation certification is a plus
Exposure to Private and public cloud platforms (AWS, Azure, GCP)
Experience in a 24x7 Global Operations / NOC / SOC environment
Understanding of SLAs, OLAs, and KPIs
Basic understanding of ITIL processes (Incident, Request, Change, Problem, Event Management)
Knowledge of Windows/Linux environments
Familiarity with monitoring tools (Datadog, Centreon, Pingdom, Zabbix, SolarWinds, etc.)
Experience with ITSM tools such as ServiceNow, PagerDuty, or equivalent
Basic networking concepts (TCP/IP,



DNS, HTTP/S)
It Would Be Great If You Also Had
Strong communication and documentation skills
Ability to work under pressure in a rapid-paced operations environment
Customer-focused mindset with attention to detail
Willingness to learn and grow in IT operations
What Will You Be Doing in This Role?
IT Operations & Support
Provide Level 1 and 1.5 support for infrastructure, applications, and end-user issues following ITIL best practices
Monitor alerts and events using enterprise monitoring tools (e.g., Centreon, Pingdom, Datadog, Zabbix, or similar platforms)
Perform initial incident triage, diagnosis, resolution, and escalation as per defined SLAs
Log, track, and update incidents, requests, and changes in the ITSM tool (ServiceNow or equivalent)
Incident & Request Management
Manage incident, service request, and event tickets end-to-end at L1
Identify recurring issues and escalate to L2/L3 tea

📌 Associate Technology Operations Analyst (Bengaluru)
🏢 Clarivate
📍 Bengaluru