Senior JD — 2–5 years

Job Title: L2 Application Support Engineer – SQL | Retail POS

We are looking for an L2 Application Support Engineer to support our Retail POS and Inventory Management software used by supermarkets and retail businesses.

The role involves investigating POS, billing, inventory and transaction-related issues, using SQL to analyze database records, identifying root causes and coordinating with the development team to resolve application bugs.

Key Responsibilities:

* Troubleshoot production issues related to POS, billing, inventory and transactions.

* Use SQL queries to investigate data issues and inventory mismatches.

* Analyze sales, purchase, GRN, stock transfer, returns and stock adjustment transactions.

* Identify the root cause of discrepancies between system data and actual store data.

* Reproduce application bugs and provide detailed information to the development team.

* Work with developers to track and resolve technical issues.

* Communicate with customers/store teams to understand and resolve issues.

* Document recurring issues and solutions.





* Provide L2 technical support for the RetailPOS application.

Requirements:

* 2–5 years of experience in Application Support / ERP Support / POS Support / Production Support.

* Valuable working knowledge of SQL and database troubleshooting.

* Robust analytical and problem-solving skills.

* Experience troubleshooting software/application issues.

* Understanding of databases and relational data.

* Experience with ERP, POS, Inventory, WMS or Retail software is an advantage.

* Valuable communication and customer-handling skills.

* Tamil and English required.

* Telugu is an added advantage.

Important:

This is an Application Support / Technical Troubleshooting role, not a Software Developer role.

Education: Any Graduate – BCA / B.Sc / B.E./B.Tech / MCA preferred.

Location: Chennai

Experience: 2–5 years

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Fresher JD — 0–2 years

Job Title: Junior Technical Support En

📌 Technical Support Engineer Chennai
🏢 Unipro Tech Solutions
📍 Chennai