We are seeking a Warranty Claims Assessor to join our global warranty
operations team, responsible for reviewing, validating, and processing warranty
claims for an assigned automotive commodity (e.g., engine, transmission,
electrical, chassis, etc.). This role plays a critical part in ensuring claims
are assessed accurately, fairly, and in line with warranty policy, while
identifying trends that help reduce warranty costs and improve product quality
feedback loops.

Key Responsibilities:

Claims Assessment & Processing

* Review and assess warranty claims submitted by dealerships/markets globally
for the assigned commodity, verifying diagnostic codes, labor operations,
parts usage, and repair narratives against warranty policy and technical
guidelines
* Validate root cause of failure against approved fault codes/diagnostic
trouble codes (DTCs) to ensure claims are technically justified and not
duplicative, fraudulent, or outside policy coverage
* Cross-check claim details (mileage, in-service date, VIN history, prior
repair history)



to confirm eligibility and prevent claim leakage
* Ensure accurate coding of failure modes, causal parts, and labor times to
support downstream warranty analytics and supplier recovery processes

RESPONSIBILITIES

* Assess warranty claims across global markets for the assigned commodity
* Achieve 100% capacity utilization
* Maintain claim mix proportionate to intake volumes
* Uphold a 99% quality benchmark in claim assessments
* Flag assessment concerns to Team Leads to strengthen claim controls
* Recommend ways to standardize assessing practices, steps, and identify
cost-saving opportunities globally

QUALIFICATIONS

Diploma / B.E in Mechanical / Automobile Engineering
3-6 years’ experience in Automobile dealership preferably experienced at hands
on working on vehicle repairs including engine, transmission and diagnosis

Skills Required;

* Solid communication and interpersonal abilities
* Technical diagnostic knowledge (basic to inter

📌 Warranty Operation Analyst (India)
🏢 Ford Motor
📍 India