Are you experienced in International Voice / First-Party Collections and looking for your next chance?
We’re hiring Collections Specialists for an exciting U.S. customer-facing voice process in Gurgaon, Haryana!
Location: Gurgaon (GGN), Sector 30
Mode: Work From Office
Role: Collections Specialist - US Process
Work Week: 5 Days | 2 Rotational Offs
Shift: Rotational Shifts
Cab: Free Both-Way Cab Facility
Key Responsibilities
• Handle inbound & outbound calls with U.S.-based customers
• Manage past-due accounts with empathy and professionalism
• Resolve billing disputes and account-related concerns
• Negotiate realistic payment arrangements
• Maintain accurate CRM notes, payment promises & account records
• Deliver excellent customer service while achieving collection goals
What We’re Looking For
Prior experience in First-Party Collections / International Customer Support
U.S. Voice experience preferred
Minimum B2 English proficiency
Strong communication & conflict-resolution skills
High emotional intelligence and customer-handling ability
Comfortable working from the Gurgaon office & during night shifts.
Why Join?
Paid product, tool & soft-skill training
5-day working week
Growth prospects
Up-to-date workplace environment
Cab facility within the eligible transport radius
Compensation: 3.2 LPA