Job Description
About the role:
nWe are looking for energetic professionals capable of maintaining our customer satisfaction rates with excellent communication skills and positive approach. A committed representative who is able to maintain relationships with our customers and clients, answer questions and troubleshoot account issues, help with product and payments queries, and more. This is a full time position with the ability to work in the office. Relevant certifications and experience will improve consideration chances for this position.
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nKey Responsibilities:
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Make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or servicesn
Respond efficiently and accurately to our clients, explaining possible solutions, andn
ensuring that clients feel supported and valuedn
Build lasting relationships with clients and other call center team members based onn
trust and reliabilityn
Utilize software, databases, scripts, and tools appropriatelyn




Understand and strive to meet or exceed call center metrics while providing excellentn
and consistent customer servicen
Maintain and update customer information as necessary in databasen
Escalates calls to supervisor when necessary and appropriaten
Responsible for making outbound calls and regular follow up on leads assignedn
Ensure Zero compliance issues in terms of call qualityn
Make outbound calls to prospective clients and convert them into customersn

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nDesired Qualification
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Graduate or Diploma holder in any field Minimum 2 years of experience in Outbound callingn
Excellent verbal communication skills, Team player, Attention to detail, Problem-solvingn

nskills
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Exceptional customer service, active listening, and verbal & written communication skills,n

nand skilled phone voice
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Understanding of company products, services, and policiesn
Proficiency with computers, especially

📌 Outbound Specialist Bengaluru (India)
🏢 Silvermine Group
📍 India