Education: Bachelor’s degree in business, Finance, or related field.
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Candidate Profile
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Experience: 8+ years in sales with at least 3–4 years in team management .
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Industry: Banking, NBFC, Fintech, or Loan Industry (Personal Loans / Business Loans preferred).
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Team Management: Experience handling large inside sales or Telecalling teams (50+ members) .
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Job Summary
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We are looking for an experienced Senior Sales Manager to lead and manage a large inside sales/telecalling team focused on loan products. The role requires solid leadership capabilities, a deep understanding of credit products, and the ability to drive aggressive sales targets while ensuring compliance and operational efficiency.
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Key Responsibilities
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Sales Target Achievement
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Drive the team to achieve daily, weekly, and monthly sales and disbursement targets .
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Monitor productivity and ensure consistent improvement in sales performance.
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Team Leadership & Performance Management
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Lead, mentor, and manage a large sales team (50+ members) including supervisors and agents.
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Conduct regular performance reviews, coaching sessions, and quality monitoring of calls.
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Provide feedback on sales pitch, objection handling, tonality, and closing techniques .
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Operational Management
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Manage and optimize key sales KPIs such as conversion rates, average handling time (AHT), and revenue per RM .
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Ensure smooth functioning of the telecalling / inside sales operations .
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Hiring & Team Development
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Lead recruitment, onboarding, and training of recent team members to scale operations.
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Build a high-performing sales culture through structured training and continuous mentoring.
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Sales Strategy &
📌 Sr Sales Manager: Call Centre Gurugram
🏢 Indifi
📍 Gurugram
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