Client Calling & Follow-ups:
Handle inbound & outbound calls for visa inquiries
Follow up with existing leads and convert them into active cases
Maintain proper lead tracking records
Build robust client relationships
Client Consultation:
Understand client travel requirements
Explain visa procedures, timelines, and documentation requirements
Guide clients on eligibility and country-specific rules
Provide accurate information and build trust
Visa Form Filling & Documentation:
Verify and organize client documents
Coordinate with operations team for submission
Ensure compliance with embassy requirements
Marketing Support:
Assist in digital marketing campaigns (WhatsApp, Instagram, LinkedIn, etc.)
Generate leads through online platforms
Support promotional activities
Help in content coordination and basic branding activities
Operations Support:
Maintain client records and MIS
Coordinate with branches for documentation
Support backend visa processing activities
Ensure smooth workflow between sales and operations
Sales Support:
Achieve assigned conversion targets
Upsell additional services when applicable
Contribute to branch revenue growth