Key Responsibilities
Resolve issues related to orders, deliveries, returns, refunds, and product concerns
Coordinate with warehouse, logistics, and internal teams to ensure quick issue resolution
Track shipments, return pickups, refund status, and pending cases
Maintain proper records of customer interactions and update status regularly
Escalate unresolved or reliable issues to the concerned team
Maintain inward/outward courier records and basic documentation
Coordinate with vendors and service providers when required
Support in data entry, reporting, and maintaining operational records
Ensure all tasks are closed within defined timelines
Required Skills & Qualifications
Graduate (any stream)
3 years of experience in customer service or coordination role
Positive verbal and written communication skills
Basic knowledge of MS Excel
Solid follow-up and problem-solving ability
Organized and process-oriented
Should have excellent communication skills
Pay: ₹20,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
What is your current salary?
What is your expected salary?
What is your notice period?
We are paying max 25k are you fine with the same?
How long have you handled Customers?
Education:
Bachelor's (preferred)
Experience:
Customer service: 3 years (preferred)
Advance Excel: 3 years (preferred)