Role SummaryThe Customer Relationship Executive acts as the primary link between customers and internal teams. The role focuses on managing customer communication, order execution, and issue resolution while ensuring timely deliveries, quality compliance, and customer satisfaction.Key Responsibilities
Act as the single point of contact for customers for orders, schedules, and delivery status
Coordinate with production, planning, quality, and dispatch teams to meet customer commitments
Handle RFQs, order acknowledgements, and customer documentation requirements
Track orders from receipt to dispatch and provide regular status updates
Address customer complaints, rejections, and corrective action follow-ups
Support quality and audit-related customer interactions
Maintain customer records, order data, and communication logs
Assist in building long-term customer relationships and repeat business