Location: Jaipur (US Shift)
Department: Marketing & Customer Experience
Employment Type: Full time

About Love Protect Sustain (LPS)

Love Protect Sustain is a conscious lifestyle and wellness brand focused on creating products and experiences that encourage intentional living, self-care, and sustainability. The brand believes in building meaningful customer relationships through thoughtful communication, community engagement, and authentic storytelling across digital platforms.

Role Overview

We are looking for a proactive and customer-focused individual to manage social media engagement, online reputation management (ORM), and customer service for Love Protect Sustain.

This role requires someone who understands digital communication deeply — not just responding to messages, but creating positive brand experiences through empathy, responsiveness, and thoughtful interaction.

Key Responsibilities

Social Media Management & Content Posting
Manage day-to-day posting across social media platforms
Schedule and publish content as per the content calendar




Coordinate with the internal team for creatives, captions, and campaign execution
Ensure consistency in brand tone, communication, and presentation across platforms

Online Reputation Management (ORM)
Monitor comments, DMs, mentions, and customer feedback across platforms
Respond to audience interactions professionally and promptly
Maintain positive brand engagement and community relationships
Escalate sensitive concerns or customer complaints appropriately

Customer Service & Communication
Handle customer queries related to products, orders, delivery, and general support
Ensure customer concerns are resolved efficiently with a solution-oriented approach
Maintain professionalism and brand sensitivity in all communication

Community Engagement
Build and nurture healthy customer relationships online
Engage with followers and customers to strengthen brand trust and loyalty
Support initiatives t

📌 Social Media & Customer Service Associate Us Shift Jaipur (India)
🏢 Dhiya Couture
📍 India