About this role:
Wells Fargo is seeking a Fraud & Claims Operations Representative.
In this role, you will:
Support fraud and claims functional area by proactively identifying prospects to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers to prevent fraudulent activity
Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
Receive direction from supervisor and escalate questions or issues
Interact with immediate team and functional area on wider range of information, plus internal or external customers
Job Requirements
Knowledge of Detection Operation Processes in Fraud & Claims Management Domain
Knowledge of Fraud Life cycle for Debit, Credit card, AML, KYC Check, and Online Fraud products.
Ability to work additional hours as needed
Amenable to working in rotating shifts and weekends and holidays.
Required Qualifications:
1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
Minimum 1+ years' experience in Fraud or Claims Management.
Review and validate deposit transactions to detect and prevent fraud.
Accurately categorize losses and assign accountability.
Document findings in explicit, concise, audit-ready written narratives.
Escalate suspicious patterns, discrepancies, or high-risk scenarios.
Support continuous improvement by sharing observations or control gaps.
Fraud Alerts & Checks, detection, or prevention experience or banking financial operations experience
Provide guidance to newer analysts and support knowledge transfer.
Identify emerging fraud trends and contribu