Oversee and manage relationships with the company's most significant clients to ensure long-term retention and satisfaction.
Understand key customer needs and requirements to provide tailored solutions that align with their objectives.
Develop trust and maintain solid relationships with major clients to prevent them from turning to competitors.
Expand relationships with existing clients by continuously proposing solutions and value-added services.
Serve as the main point of communication between key clients and internal teams, ensuring seamless delivery of products and services.
Resolve customer issues and complaints promptly to maintain trust and satisfaction.
Contribute to business growth by generating current sales opportunities and nurturing long-term relationships.
Prepare and present regular progress reports and forecasts to internal and external stakeholders using key