Position Overview
You will be managing relationships with recent, existing and tenured Consultants (Experts) using our Internal tools. You will have to comply with strict Compliance procedures (GDPR and PII) to ensure the highest quality of response and resolution, whilst collaborating with other Customer Care and Network Management Team members across the globe.
Responsibilities
In this role you will act as a mediator between Third Bridge and external experts through:
Managing specialist relationships to effectively provide their services to clients
Resolving and addressing customer questions and complaints, provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution
Ensure data is up to date and accurate
Ensure positive experience for our internal/external stakeholders
Answer and respond to queries through various forms of communication (e.g., phone and email)
Listen and respond to internal/external stakeholder needs, feedback and concerns
Ensure smooth handover between internal departments and teams where needed




Work in a team-oriented environment to meet and exceed assigned goals

Qualifications
Skills
A successful candidate will have:
1+ years relevant administrative and/or customer service experience
Excellent interpersonal, written and verbal (over the phone) communication skills
Ability to handle stringent deadlines/multi-tasking
Ability to cultivate and manage strong relationships with senior executives
Adept at conflict management and resolution
Flexibility in time management, particularly when working across international time zones and working hours
Motivated self-starter, organized, detailed-oriented and ability to work independently

Additional Information
How will you be rewarded
Competitive Compensation: Enjoy a market-competitive salary reflective of your skills and experience.
Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual le

📌 Network Management Associate Mumbai
🏢 Third Bridge
📍 Mumbai