Key Responsibilities
Outbound Calling: Make regular outbound calls to delinquent customers to remind them of their overdue payments and EMIs.
Negotiation & Payment Collection: Convince and negotiate with customers to settle their dues and guide them through the payment process.
Follow-ups: Maintain a regular follow-up schedule with promise-to-pay (PTP) customers to ensure timely recovery.
Data Logging: Accurately update customer interaction history, payment commitments, and call status in the collection CRM/system.
Escalations: Identify and escalate critical or uncooperative cases to the team leader or field collection team.
Required Skills & Qualifications
Experience: Minimum 6 months to 1 year of experience as a Telecaller in Banking, NBFC, or Credit Card Collections.
(Freshers with solid communication skills can also apply).
Languages: Fluency in Hindi and the local language. Basic understanding of English is preferred.
Skills: Solid negotiation, problem-solving, and convincing skills. Ability to handle stressful situations calmly.
Target-Driven: Highly motivated to achieve monthly recovery and collection targets.
Education: Higher Secondary (12th Pass) or Graduate in any stream.
What We Offer
Fixed Monthly Salary + Attractive Performance Incentives.
Day shift only.
Career growth prospects within the finance/banking sector.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Tele Caller Executive Pune
🏢 Azim Technology
📍 Pune
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