About the Role

We are looking for a proactive and customer-focused Customer Relation Executive to join our team. The role involves building and maintaining robust relationships with teachers, schools, and clients, understanding their needs, and ensuring a smooth communication process with the company. You will be the face of our organisation, ensuring a positive experience for all stakeholders.

Key Responsibilities
Build and maintain robust relationships with teachers, schools, and clients.
Coordinate with academic reviewers for book reviews and feedback.
Address customer queries professionally and provide timely resolutions.
Maintain accurate records of client interactions and update reports regularly.
Support the sales and academic team by sharing customer insights and feedback.
Follow up with stakeholders for reviews, product feedback, and client satisfaction.
Ensure high-quality customer service and maintain a positive brand experience.
Assist in organising outreach programs, events,



and academic interactions when required.

Requirements:
Bachelor’s degree in any discipline.
Strong communication and interpersonal skills.
Positive command of Hindi and English.
Ability to handle customer queries patiently and professionally.
Proficiency in MS Office and basic CRM tools (preferred).
Freshers with good communication skills can also apply.

Key Skills
Customer Handling
Communication Skills
Relationship Management
Problem-Solving
Coordination Skills
Reporting & Documentation

Why Join Us?
Opportunity to work closely with academic professionals.
Supportive work culture and growth opportunities.
Exposure to publishing and education industry processes.

Pay: ₹10,000.00 - ₹15,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Dayalbagh
🏢 Agarwal Group of Publications
📍 DayalBagh