We are not looking for a standard retail executive; we are looking for a highly productive digital communicator who can handle multiple chats simultaneously, de-escalate customer issues, and represent our brand with flawless English and Hindi.
Key Responsibilities:
Manage high volumes of customer inquiries, primarily through WhatsApp Business and phone calls.
Draft relatable customer messages to comfort them.
Occasionally assist with walk-in customers in the showroom if required.
Must-Have Requirements:
Minimum 2+ years in Chat & Voice Customer Support. (Experience with E-commerce, D2C brands)
Flawless written and spoken English, and fluent conversational Hindi.
WordPress and WhatsApp Web experience.
SCREENING FORM:
(Those who haven't filled will be directly rejected)
Perks of Joining Us:
Pay: ₹23,000.00 - ₹33,000.00 per month
Advantages:
Paid time off
Application Question(s):
A customer demands a return after our 30-day policy expires. Draft a short, polite WhatsApp reply denying the return but keeping them loyal. NO AI
List the CRM or support tools you know. Put your current city in ALL CAPS at the very end of your answer
Tell me about a time in your previous job where YOU made a mistake that upset a customer. What was the mistake, and how did you fix it?