Job Summary:
We are looking for an energetic and customer-focused Customer Service Representative to manage front-desk operations and member interactions at our fitness facility. The role involves ensuring a smooth customer experience, handling inquiries, and supporting membership sales and retention.
Key Responsibilities:
Greet and assist members and walk-in clients
Handle membership inquiries, registrations, and renewals
Provide information about fitness programs, personal training, and facilities
Address customer concerns and ensure quick resolution
Maintain member records and update CRM/POS systems
Support sales team in achieving membership targets
Ensure cleanliness and organization of reception area
Coordinate with trainers and staff for member needs
Promote offers, packages, and events
Required Skills:
Solid communication and interpersonal skills
Customer-first attitude and problem-solving ability
Basic sales and upselling skills
Good organizational and multitasking abilities
Familiarity with CRM or gym management software
Positive and energetic personality
Qualifications:
Graduate / Diploma in any field (Hospitality, Business, or Fitness preferred)
Preferred Experience:
Experience in gyms, fitness centers, wellness studios, or hospitality
Knowledge of fitness services (gym training, group classes, personal training)
Experience in front desk or customer-facing roles
Key Competencies:
Customer Relationship Management
Communication Skills
Sales Support
Time Management
Team Coordination
Job Types: Full time, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Cell phone reimbursement
Versatile schedule
Paid sick time
Paid time off