Key Responsibilities
Make outbound calls to prospective and existing customers.
Explain company products and services to customers.
Handle customer inquiries and provide accurate information.
Generate and qualify leads for the sales team.
Maintain records of customer interactions and follow-ups.
Achieve daily, weekly, and monthly calling targets.
Resolve customer concerns professionally and escalate issues when required.
Update CRM systems with customer information and call outcomes.
Requirements:
Graduate or equivalent qualification.
Excellent communication and interpersonal skills.
Good command of English and local language(s).
Basic computer knowledge and familiarity with MS Office.
Ability to work under targets and deadlines.
Prior experience in telecalling, customer service, or sales is preferred.
Skills:
Solid verbal communication
Customer service orientation
Persuasion and negotiation skills
Time management
Problem-solving ability
Salary & Benefits
Market-competitive salary package
Performance-based incentives
Training and growth opportunities opportunities
Other company benefits as applicable