We are looking for a energetic, target-driven, and experienced Call Center Manager to oversee our retail financial products (Fintech) telesales vertical.

In this role, you will be responsible for leading, inspiring, and managing a team of Team Leaders (TLs) and Telesales Agents based out across pan india.
Should be Fluent in Hindi and English

Key Responsibilities
Sales & Performance Management
Target Delivery: Own the end-to-end sales targets (daily, weekly, monthly) for the loans, credit cards, and insurance portfolios.
Data & Lead Management: Optimize lead utilization, maximize contact rates, and ensure efficient data penetration across Tier 1, 2, and 3 target segments.
Performance and Productity Parameter: Monitor and improve critical call center metrics, including:
Conversion Rate(Leads to logins/bookings)
AHT(Average Handle Time) & Talk Time
Abandonment Rate & Dialer Efficiency
Team Leadership & People Development
Skip-Level Leadership: Manage a team of Team Leads, ensuring they are effectively coaching frontline agents and managing floor discipline.




Retention & Engagement: Implement robust retention and engagement strategies to control attrition in a high-volume call center workplace.
Training & Upskilling: Partner with the QA (Quality Assurance) and Training teams to identify skill gaps, conduct mock-call sessions, and upskill agents on cross-selling techniques
Compliance & Quality Assurance
Regulatory Adherence: Ensure 100% compliance with financial regulations, telecalling guidelines (TRAI/DND norms), and insurance-selling protocols (IRDAI standards).
Zero Tolerance Policies: Monitor documentation handling, data privacy, and prevent mis-selling or forced pitching on the floor.

Audit Readiness: Lead internal and client-facing performance and quality compliance audits.

Required Skills (Qualifications & Experience)
Education: Bachelor’s degree in Business, Commerce, Management, or a related field (MBA is a plus).
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📌 Call Center Manager Chennai
🏢 Good Insurance Brokers
📍 Chennai