Voice Process Team Leader manages a team of call center agents, driving performance metrics (KPIs) like Average Handling Time (AHT) and Quality (QA). They are responsible for coaching, motivating staff, resolving escalations, and conducting regular team meetings to ensure excellent customer service and operational efficiency
Job Types: Full time, Fresher
Pay: ₹19,561.34 - ₹50,312.60 per month
Perks:
Commuter assistance
Versatile schedule
Language:
Tamil (preferred)
Work Location: In person
📌 Team Leader Voice Process Chennai
🏢 Kelin India Private
📍 Chennai
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