Key Responsibilities:
Manage the post-sales experience of personalized customers, ensuring their satisfaction and loyalty.
Handle membership renewals and assist in extending premium services for select members.
Provide guidance and support to customers throughout their membership journey.
Demonstrate expertise in the product and provide accurate information about services.
Effectively address and resolve customer queries, concerns, and issues.
Use a variety of communication channels (call, chat, email) to provide a seamless customer experience.
Maintain customer records and update information as needed.
Meet and exceed service and performance metrics such as customer satisfaction (CSAT), response time, and resolution time.
Ensure a positive, effective, and high-quality customer experience at every interaction.
📌 Customer Service Representative Chennai
🏢 People Group
📍 Chennai
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