Roles and Responsibilities:
Client & Stakeholder Engagement
Serve as a key point of contact for client and occupant services, maintaining consistent high-quality delivery and satisfaction.
Ensure compliance with contractual terms, SLAs, KPIs, and incorporate client feedback into service improvements.
Support site leads in client interactions and escalations.

Operations & Facilities Management
Lead day-to-day operations across multiple facilities in the region, ensuring smooth delivery of soft and hard services.
Implement 'Transparent Deck' policy, lost property management, workplace resets, and after-hours checks.
Conduct root cause analysis and resolve issues proactively; maintain accurate documentation and reporting on SharePoint.
Monitor compliance with safety procedures, risk assessments, and maintenance protocols.

Vendor & Contract Management
Manage subcontractor contracts, performance assessments, and ensure service levels are met or exceeded.
Develop SLAs, participate in RFPs, procurement processes, and vendor negotiations.




Evaluate vendor staffing and training effectiveness.

Budget & Cost Control
Develop and track OPEX/CAPEX budgets; identify savings prospects and ensure cost optimization.
Liaise with client finance team for billing, invoicing, and reconciliation processes.
Ensure compliance with statutory regulations, including minimum wage and audit requirements.

Team Leadership & Training
Supervise and mentor site-level JLL team; oversee performance reviews, hiring, and training needs.
Drive a service excellence culture through coaching and feedback.
Provide inputs to JLL HR and operational leadership for training plans.

Compliance & Risk Management
Lead emergency preparedness and participate in business continuity planning.
Ensure audit-readiness and zero downtime in facility operations.
Coordinate structured reviews of risk assessments, mitigation plans, and health & safety compliance.

Job Requirements:
6–8 ye

📌 Workplace Regional Lead Mumbai
🏢 Jones Lang Lasalle Property Consultants
📍 Mumbai