*Handle and resolve customer escalations within defined timelines.
Coordinate with internal departments for quick issue resolution.
Monitor escalated cases and maintain proper follow-ups until closure.
Analyze root causes of recurring issues and suggest preventive actions.
Maintain escalation records, reports, and performance metrics.
Ensure excellent customer experience through skilled communication.
Develop escalation management processes and improve service quality.
Provide regular updates to management regarding critical cases.
Ensure SLA compliance and timely resolution of complaints.
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person
📌 Customer Support Engineer Ghaziabad
🏢 Aadvay Manufacturing
📍 Ghaziabad
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