Company: CORDRILA Infrastructure Pvt. Ltd.
Location: Aluva & Angamaly Region
Department: Operations - Last Mile Delivery
Role Overview
The Logistics Executive - Last Mile Operations is responsible for coordinating daily delivery operations, managing delivery partners (bike & van), ensuring timely dispatch, and maintaining service quality standards. This role is critical in ensuring smooth last-mile execution and customer satisfaction.
Key Responsibilities
Operations Management
Coordinate daily last-mile delivery operations:
Assign delivery routes to bike and van delivery executives:
Monitor delivery progress and ensure on-time completion:
Handle dispatch planning and route allocation
Ensure proper load planning and vehicle utilization
Maintain delivery schedules and timelines
Delivery Team Management
Supervise bike and van delivery partners:
Track attendance and shift allocation
Resolve field-level delivery issues
Provide instructions and operational guidance
Ensure discipline and productivity of delivery staff
Support recruitment and onboarding of current delivery partners
Reporting & Documentation
Maintain daily delivery reports:
Track completed, pending, and failed deliveries
Maintain records of fuel usage and vehicle movement
Update MIS and operational dashboards
Prepare daily, weekly, and monthly reports
Maintain delivery proof and documentation
Route & Performance Optimization
Optimize delivery routes to reduce time and cost
Monitor delivery performance metrics
Reduce delivery delays and failures
Improve turnaround time (TAT)
Support planning for recent delivery zones
Customer & Client Coordination
Coordinate with clients regarding dispatch requirements
Handle delivery-related escalations
Ensure customer satisfaction standards
Maintain communication with warehouse teams
Skills Required:
Solid coordination skills
Route planning knowledge
Team management ab