Job Summary:
Key Responsibilities:
Resolve customer complaints and ensure timely closure.
Manage inbound customer calls professionally.
Maintain and update customer data and records.
Follow and maintain company SOPs while handling customers.
Coordinate with internal teams to resolve customer issues.
Maintain proper records of customer interactions and feedback.
Ensure customer satisfaction and service quality.
Skills Required:
Valuable communication and interpersonal skills.
Problem-solving and conflict resolution skills.
Basic knowledge of MS Excel and data management.
Ability to handle inbound calls and customer interactions.
Ability to follow SOPs and processes.
Valuable organizational and data management skills.
Experience Required:
1 -3 years of experience in Customer Support / Customer Relationship Management.
Experience in handling inbound calls and customer queries preferred.