JOB DESCRIPTION - PROCESS COORDINATOR
Position Details
Position Title: Process Coordinator
Department: Operations / CRM Coordination
Location: Sindhu bhavan Road and CG road, Ahmedabad
Reporting To: Branch Head
Position Purpose

The Process Coordinator is responsible for ensuring operational discipline, task tracking, CRM coordination, and showroom execution control.

The role acts as a control mechanism to ensure that all teams (Sales, CRM, Accounts, Support staff):
Follow defined processes
Complete assigned tasks
Maintain customer and operational discipline
Ensure no gaps in execution
Key Duties & Responsibilities:
A. Daily Review & Task Monitoring Control
Attend review meetings and capture action points
Track execution of all delegated tasks
Ensure previous day tasks are completed by:
Sales team
Accounts team
Escalate delays and non-compliance

B. CRM & Customer Follow-up Coordination
Coordinate with CRM team for:
Pending customer follow-ups
Walk-in tracking
Instagram / lead FMS updates
Ensure no lead or customer is missed




Support customer conversion tracking

C. Sales Team Discipline & Monitoring
Ensure grooming checks are completed
Follow up on:
Pending customer payments
Salesperson communication discipline (phone usage, follow-ups)
Maintain accountability of sales staff

D. FMS & Data Accuracy Control
Cross-check:
Walk-in entries in FMS
CRM entries
Ensure accurate and timely system updates
Prevent data gaps and duplication

E. Task Delegation & Execution Tracking
Assign tasks to:
Sales team
Support staff
Current employees
Track task completion through delegation FMS
Ensure closure within defined timelines

F. Operational Support & Coordination
Coordinate with:
CRM team
Housekeeping staff
Internal teams
Ensure smooth daily operations
Support execution of meetings and decisions
Competencies Required
Solid follow-up and control mindset:
High discipline orientation

📌 Process Coordinator Ahmedabad (India)
🏢 MK Sons Fine Jewels
📍 India