Group Company: AU Small Finance Bank Limited

Designation: Call Centre Officer - Branch Channel

Office Location:

Position description: #Position description#

Primary Responsibilities: #Primary Responsibilities#

Additional Responsibilities: #Additional Responsibilities#

Reporting Team

Reporting Designation: #Reporting Designation#
Reporting Department: #Reporting Department#

Educational Qualifications Preferred
Education and Experience#

Category: #Category#
Field specialization: #Field specialization#
Degree: #Degree#
Academic score: #Academic score#
Institution tier: #Institution tier#

Required Certification/s: #Required Certification/s#

Required Training/s: #Required Training/s#

Required Work Experience

Industry: #Industry#
Role: #Role#
Years of experience: #Years of experience#

Job Brief:- AU Small Finance Bank Limited is seeking a dedicated and customer-focused skilled to join our Sales Department as a Call Centre Officer for the Branch Channel.



This role is pivotal in managing inbound and outbound communications with customers, addressing their banking needs, and supporting branch sales initiatives. The ideal candidate will possess solid communication skills, a thorough understanding of financial products, and the ability to resolve customer queries efficiently while promoting the bank's services. This position requires a proactive approach to customer engagement, adherence to compliance standards, and collaboration with branch teams to enhance customer satisfaction and drive business growth within the financial services sector.

Responsibilities:-

Handle inbound and outbound calls to assist customers with their banking inquiries, product information, and service requests related to branch operations.
Provide accurate and timely information on various financial products and services offered by the bank, ensuring alignment with customer needs and branch sales targets.
Resolve customer complaints and issues effec

📌 Call Centre Officer Jaipur
🏢 AU Small Finance Bank
📍 Jaipur