Job Description
About the Job:
nWe are looking for a skilled and motivated Technical Support Engineer at Recent Delhi, India to provide expert assistance for our robotics and industrial automation solutions. In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions. Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability.
n Key Responsibilities:
n
n
Provide front-line technical support (Pre-sales and after sales) to company’s agent and OEM customers for industrial automation and robotics systemsn
Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customersn
Assist customers with product setup, system commissioning, and firmware/software updatesn
Deliver remote diagnostics and support using industry-standard toolsn
Document technical issues, solutions,



and support procedures in a knowledge basen
Work closely with engineering, product, and R&D; teams to resolve escalated cases and feedback issuesn
Support training and onboarding for customers, distributors, and internal teams on robotics and automation productsn
Participate in testing recent hardware/software releases to ensure product quality and reliabilityn
Other work assigned by leadersn

n Required Qualifications:
n
n
Bachelor’s degree or above in the field of Electrical Automation Engineering and related educationn
3+ years of experience in technical support, trouble-shooting, and field servicen
solid knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllersn
Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory,

📌 Technical Support Engineer Chennai
🏢 Kinco Automation
📍 Chennai