We are seeking an experienced Support Engineer with 5 to 10 years of IT experience and robust expertise in Azure Integration Services (AIS) for 24x7 production support operations. The role requires robust incident management, stakeholder communication, and hands-on technical expertise in Azure integration technologies. The candidate should be comfortable working in a rotational shift model and leading geographically distributed support teams.
Key Responsibilities
Production Support & Operations
Ensure adherence to SLAs, OLAs, incident response, and resolution timelines.
Monitor production environments and proactively identify potential issues.
Drive Major Incident Management (P1/P2), coordinate war rooms, and provide timely stakeholder communications.
Perform root cause analysis (RCA) and implement preventive measures.
Oversee service continuity, high availability, and disaster recovery processes.
Manage production deployments, release support, and change management activities.
Azure Integration Services Support
Support and troubleshoot solutions built using:
Azure Logic Apps
Azure Service Bus
Azure API Management (APIM)
Azure Functions
Azure Event Grid
Azure Event Hubs
Azure Storage Accounts
Azure Key Vault
Azure Monitor & Application Insights
Monitor integration workflows, message queues, API transactions, and event-driven architectures.
Ensure seamless integration between cloud and on-premises applications.
Stakeholder Management
Act as the primary point of contact for business stakeholders and customers during critical incidents.
Provide regular operational reviews and service performance reports.
Collaborate with development, architecture, infrastructure, and security teams for issue resolution and platform improvements.
Process & Governance
Ensure
📌 Support Engineer Noida (India)
🏢 Arminus
📍 India
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