Job Description:

Position: ServiceNow Business Analyst / Functional Consultant

Location: Noida/ Pune

Job Description:

We are seeking skilled and experienced ServiceNow Business Analysts / Functional Consultants with a minimum of 4 years of experience to join our team. The ideal candidates will have a robust background in gathering and analyzing business requirements, and translating them into functional specifications for ServiceNow implementations.

Responsibilities:
Collaborate with clients to gather and analyze business requirements for ServiceNow implementations, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
Translate business requirements into functional specifications, user stories, and use cases, and ensure alignment with project objectives and stakeholders' expectations.
Work closely with technical teams to ensure that functional specifications are accurately translated into technical designs and solutions within the ServiceNow platform.




Conduct workshops and meetings with stakeholders to elicit requirements, gather feedback, and drive consensus on solutions.
Assist with the configuration, testing, and deployment of ServiceNow solutions, and provide support during the implementation phase.
Conduct user acceptance testing (UAT) and gather feedback from end-users to validate that solutions meet business requirements.
Provide ongoing support and assistance to clients throughout the project lifecycle, including troubleshooting issues and addressing change requests.
Stay up-to-date with the latest ServiceNow features, capabilities, and industry trends, and provide recommendations for their adoption within our organization and for our clients.

Requirements:
Bachelor's degree in Business Administration, Information Technology, or related field.
Minimum of 4 years of experience as a Business Analyst or Functional Consultant, with a focus on IT projects and solutions.
Experience

📌 Servicenow Business Analyst Pune
🏢 TalentOla
📍 Pune