Headquarters is in Charlotte, NC
Recently expanded to nearshore,Hyderabad India.
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Job Description

We are seeking a Cloud Operations Manager based in India to lead our regional Site Reliability Engineering, cloud infrastructure, and platform operations team. This role oversees the reliability, scalability, performance, and security of our cloud infrastructure while driving contemporary automation practices. The ideal candidate blends direct people leadership with deep, hands-on engineering acumen across enterprise cloud architecture, automated delivery pipelines, and production incident management.

Core Job Duties

Key Responsibilities:
Lead, mentor, and scale our India-based team of cloud and site reliability engineers, fostering a culture of operational excellence, accountability, and continuous improvement.
Direct the design, implementation, and maintenance of resilient cloud architecture, containerized settings,



and serverless Experience with optimizing legacy workloads for cloud infrastructure.
Own end-to-end site reliability, including uptime service level objectives, error budgets, disaster recovery readiness, and operational incident response workflows.
Drive infrastructure as code standards, configuration management, and robust continuous integration and continuous deployment pipelines.
Partner with product and software engineering teams to ensure application architecture aligns with operational requirements, cost governance, and security compliance standards.
Oversee cloud cost optimization initiatives, resource capacity planning, and database administration across both relational and distributed platforms.

Minimum Qualifications

Core Technical Qualifications
10+ years of overall experience in Software Engineering, Cloud Engineering, or related technical roles.
3 to 5 years of experience leading and managing teams, including mentoring, perfor

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