Job DescriptionExp: 3 to 6 years
NJob Role: Technical Account / Customer Success Manager
NJob Location: Noida, sector 60, All 5 days WFO
NShift Timings: EST time zone ( 6:30 PM to 3:30 AM)
NJob Description:
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Own the end to end technical relationship for a portfolio is largest and most N
strategic merchants, often at C level or VP level engineering stakeholders. N
Lead complex, multi-phase integration and optimization initiatives, including custom N
implementations, platform migrations, and large scale upsell or cross sell efforts. N
Serve as the executive level technical escalation point, resolving high stakes, high N
visibility technical issues under time pressure. N
Proactively identify growth prospects within strategic accounts by deeply N
understanding merchant architecture, roadmap, and business goals. N
Partner with Product and R&D; leadership to influence roadmap based on strategic N
merchant needs, and represent the voice of our biggest customers internally. N
Build scalable frameworks, tooling,



and best practices that can be applied across the N
broader TAM organization, not just individual accounts. N
Own quantifiable outcomes tied to strategic account health: reduced time to value, N
expansion revenue enabled, escalation reduction, and merchant retention. N

nQualifications
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3 or more years of experience in a Technical Account Manager, Solutions Engineer or N
Solutions Architect roles, with direct experience supporting large, complex enterprise N
customers.n
Track record of owning strategic, high-revenue enterprise relationships end to end, N
including navigating executive stakeholders on both the merchant and internal side. N
Deep technical background, including hands on experience with SQL, API integrations, N
log analysis, and reading source code at a level that allows independent technical N
investigation without heavy engineering support. N
Demonstrated ab

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