Job DescriptionJob Description - Customer Care Executive cum Admin NLocation - Bangalore (on site) NCTC - 3-4 lpanAbout Bene Kleed NBene Kleed is one of India's fast-growing fashion brands focused on trend-first collections, community-led growth, and strong customer experience. We're looking for a proactive and customer-obsessed Customer Care Executive who can build meaningful customer relationships while ensuring smooth CRM and support operations. NRole OverviewnTheCustomer Care Executive will be responsible for handling customer interactions across WhatsApp, Instagram, email, and support channels while ensuring fast resolution, high satisfaction, and strong brand communication. NThe role also involves CRM management, customer lifecycle tracking, return reduction, and feedback analysis to improve overall customer experience. NKey ResponsibilitiesnCustomer Support & Query Resolution Nn Handle customer queries across WhatsApp, Instagram, email, and support platforms N Ensure quick first response and rapid issue resolution N Resolve customer concerns with empathy, ownership, and accuracy N Coordinate with logistics and operations teams for issue closure N Maintain zero missed customer queries NnCustomer Experience Management Nn Maintain Bene Kleed's brand tone and customer-first communication N Deliver premium and emotionally engaging customer interactions N Build strong customer relationships to improve retention and repeat purchases N Handle escalations professionally and efficiently NnReturns,



Exchanges& RTO Management Nn Manage return, exchange, cancellation, and RTO cases N Identify avoidable returns and proactively reduce them N Ensure accurate issue and reason tagging N Coordinate pre-dispatchinterventions where required NnCRM & Customer Lifecycle Management Nn Maintain customerdata hygiene inside CRM tools N Support customer segmentation and campaign execution N Track repeat customers and re-engagement opportunities N Capture customer feedback and insights for retention improvement NnReporting & Process Management Nn Maintain daily support trackers and CRM updates N Share recurring customer issue reports with management N Identify patterns and suggest operational improvements N Follow SOPs and internal communication guidelines strictly NnSkills Required Nn Strong communication skills in English & Hindi & Kannada N Good written communication and customer handling ability N Experience with WhatsApp CRM/support tools preferred N Ability to multitask ina fast-paced environment N Strong ownership and problem-solving mindset N Basic Excel/Google Sheets knowledge N Experience in fashion/e-commerce/customer support preferred NnPreferred Experience Nn 1–3 years in Customer Support / CRM / E-commerce Support N Experience with Shopify, WhatsApp CRM, or Meta support systems is a plus NnWhat We're LookingFor Nn Fast responder N High ownership mindset N Strong empathy with customers N Attention to detail N Process-oriented execution N Brand-conscious communication N

📌 Customer Care Representative Cum Admin (Vasanthanagar)
🏢 Bene Kleed
📍 Vasanthanagar