Job DescriptionTechnology Operations Analyst – IT Help Desk / International Technical Support NLocation: Bangalore / Hyderabad NExperience: 6 Months+ / 1+ Year NImmediate Joiners Preferred NEmployment: Contract-to-Hire | Artech Payroll NShift: Rotational Shifts, including Night Shifts NCab Facility Available NAbout the RolenWeare looking for IT Technical Support / Help Desk professionals with experience in International Voice Technical Support. The role involves providing technical assistance to end users, troubleshooting hardware, software, network and access-related issues, and resolving incidents through a ticketing system. NMandatory RequirementnInternational Voice Technical Support experience is MANDATORY. NCandidates should have experience handling international technical support calls and must have excellent English communication skills. NKey Skillsnn International Technical Voice Support N IT Help Desk / Service Desk / Desktop Support N Windows troubleshooting N Active DirectorynServiceNow / IT ticketing tools N Hardware & software troubleshooting N Basic network troubleshooting N VPN, DNS, DHCPn Remote Desktop / Remote Support N Outlook troubleshooting N BitLocker basicsnWindows Event Logs N Printer and peripheral troubleshooting N Basic ITIL / ITSM knowledge N Excellent verbal and written English communication NnWhat You Will Do Nn Handle inbound international technical support calls N Troubleshoot user issues related to hardware, software and networking N Diagnose and resolve Windows and application-related issues N Support Active Directory-related user issues such as account/password problems N Troubleshoot Outlook and connectivity issues N Handle VPN, DNS and DHCP-related basic troubleshooting N Provide remote technical assistance to end users N Log,



update and track incidents/requests in ServiceNow N Follow troubleshooting procedures and SLA requirements N Escalate issues to appropriate L2/L3 teams when required N Maintain proper ticket documentation and provide regular updates to users NnCandidate Profile NWe are looking for candidates who have: Nn 6 Months+ / 1+ Year relevant technical support experience N International Voice Technical Support experience N Strong IT troubleshooting knowledge N Excellent English communication N Customer-handling skills N Willingness to work rotational/night shifts N Willingness to work from Bangalore or Hyderabad N Immediate joining / short notice preferred NnPlease DO NOT Apply If: Nn You are a fresher N Your experience is onlydomestic voice support N You have only BPO/customer service experience without technical support N You do not have International Voice Technical Support experience N You are not comfortablewith rotational/night shifts N Your communication skills are not suitable for international voice support NnWhy Consider This Opportunity? Nn Technology Operations / IT Support role N International technicalsupport workplace N Contract-to-Hire opportunity N Artech payrolln Cab facility N Opportunity to work in an enterprise technology environment NnTo Apply: Send your updated resume to [email protected] NIf you're interested, please reply with the following details: Nn Updated Resume N Total ExperiencenRelevant IT Help Desk/Desktop Support Experience N Current Companyn Current CTC N Expected CTCn Notice Period N Current LocationnPreferred Location (Hyderabad/Bangalore) N Are you comfortable with Rotational/Night Shifts? (Yes/No) NnIMPORTANT: Please apply ONLY if you match ALL mandatory criteria, especially International Technical Voice Support + IT technical troubleshooting + excellent English communication + shift flexibility + location. NNot looking for a change?Relevant referrals matching ALL criteria are welcome.

📌 Information Technology Technical Support (Karnataka)
🏢 Artech
📍 Karnataka