Job DescriptionAssociate – Front Office NLoop by ZolonBe the first smile. Be the calm in the chaos. Be the reason guests return. NCompany Name: ZoloStays NBusiness Unit: Loop by Zolo NDesignation: Front Office Associate NCTC Offered: 3.63 LPA (30,000 inhand) NLocation: Bengaluru NEmployment Type: Full-time NWhy this role existsnAt Loop by Zolo, the front office is not just a function — it is the first and last impression of the brand. Every guest interaction, from pre-arrival to checkout, shapes how the hotel is perceived and whether the guest returns or recommends us. NWhile product and infrastructure create the base, it is the front office that brings the experience to life. NThis role exists to ensure that every guest interaction is handled with clarity, warmth, and discipline — resulting in seamless stays and consistent 5-star ratings. NIf the Front Office is strong, guests feel welcomed, supported, and delighted. If the Front Office is weak, even a positive product feels broken. NYour mandate is clearn N Own the guest journey end-to-end — from pre-arrival to checkout N Deliver smooth, fast, and warm check-in and check-out experiences N Handle all guest interactions with clarity and professionalism N Ensure all service requests and issues are resolved quickly N Drive 5-star reviews through consistent guest engagement N Represent the brand with energy and hospitality NnThis is not a deskrole. It is active ownership of guest experience and satisfaction. NAbout ZolonFinding dependable accommodation has historically been fragmented and inconsistent. NPeople settled for compromises because the system offered few trustworthy options. NZolo reimagined living and hospitality as a connected journey. NZolo Coliving simplifies urban living. NZ Vacations enables meaningful travel experiences. NZ Hotels serves the modern traveler with consistency, warmth, and operational discipline. NToday, over 100,000 people trust Zolo across different phases of life.



NOur ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term. NLoop by Zolo is designed for the new-age traveler seeking vibrant, social, and dependable stays. NWe combine hospitality, comfort, and community to create experiences that feel welcoming, energetic, and effortless. NBacked by Zolo's operational expertise and hospitality standards, Loop focuses on creating spaces where guests feel connected, comfortable, and cared for. NAs we scale across locations, guest experience consistency becomes critical — and the front office team plays the biggest role in making that happen. NWhat you will be responsible for N1. Manage Pre-Arrival Guest Experience Nn Call guests before arrival to confirm booking and expectations N Provide clear directions, check-in details, and support N Set the tone for a smooth arrival experience Nn2. Deliver Seamless Check-in & Check-out Nn Ensure fast, smooth, and error-free check-in N Welcome guests with warmth and professionalism N Handle check-out efficiently with proper closure N Ensure no delays or confusion for guests Nn3. Handle Guest Interaction & Service Requests Nn Be the primary point of contact for all guest queries N Respond promptly and politely to all requests N Coordinate with housekeeping and other teams for service delivery N Ensure every request isclosed properly Nn4. Manage Guest Complaints & Escalations Nn Handle guest concerns calmly and professionally N Take ownership of issues and drive resolution N Escalate when required and follow through till closure N Ensure guest leaves satisfied Nn5.



Drive Guest Engagement & Reviews Nn Proactively interact with guests during their stay N Identify happy guests and encourage 5-star reviews N Ensure guest feedback is captured and acted upon N Build a positive and memorable experience Nn6. Ensure Process Discipline & Accuracy Nn Follow all front office SOPs consistently N Maintain accuracy in guest details and records N Ensure coordination across teams is smooth N Adhere to daily routines and checklists NnWhat success lookslike after 6–12 months Nn Consistently highguest ratings (4.7+ / 5-star focus) N Smooth and fast check-in/check-out experience N Positive guest feedbackon staff behavior and support N No missed service requests or unresolved complaints N Strong contribution to hotel reputation and repeat guests NnThe front office feels warm, efficient, and consistently reliable. NWho this role is fornYou will likely thrive here if: Nn You enjoy interacting with people and making them comfortable N You take ownership of guest experience end-to-end N You communicate clearlyand confidently N You are disciplined anddo not miss processes N You remain calm and professional under pressure N You want to build a career in hospitality operations NnExperience we value Nn Fresh graduates from hospitality institutes (preferred) N Freshers from other backgrounds with strong communication N 0–1 year experience in front office / guest handling roles (optional) N Comfortable speaking inEnglish + local language N Basic comfort with systems and coordination NnHospitality background is preferred but not mandatory. Communication, ownership, and discipline are critical. NThe impact you will have Nn You directly shape guest experience and satisfaction N You influence hotel ratings and online reputation N You are the face of thebrand for every guest N You impact repeat business and referrals NnWhy join nownLoop by Zolo is scaling rapidly with a focus on consistent, high-quality guest experience. Front office excellence will be a key differentiator in this journey. NThis role is the foundation for growth into larger hotel operations and leadership roles. NIf you believe in delivering great service with discipline and ownership — this is the right role.

📌 Front Office Associate (Vasanthanagar)
🏢 Zolo
📍 Vasanthanagar