Job DescriptionINTERNATIONAL VOICE / NON VOICE is must Nn Excellent Communication with International Voice Support experience. N Hands on experience in Mobility related Application & Desktop/General system related issues N Positive experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. N In-depth experience knowledge on MS office/O365 N Experience in Telecom will be added advantage. NnRoles & Responsibilities. Nn To maintain high efficiency in handling escalated calls from L1 team. N To resolve tickets within agreed SLA of ticket volume and time N To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies N To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases N To update worklogs and follow shift for escalation process and process compliance N Handling all the queuesefficiently and work towards case closure. N

📌 Service Desk Analyst (Faridabad)
🏢 HCLTech
📍 Faridabad