Job DescriptionJob description NLooking for a Desktop Support Engineer L2 who has experience in Windows setting. NKey Responsibilitiesn N Provide L2 technical support for Windows desktops, laptops, and peripherals. N Troubleshoot Windows 10/11, MS Office 365, Outlook, Teams, VPN, printers, and business applications. N Handle and resolve incidents escalated from the Service Desk/L1 team. N Perform troubleshootingof hardware, software, OS, network, and connectivity issues. N Manage and troubleshootMicrosoft 365 applications. N Support endpoint management tools such as SCCM/MECM, Intune, or similar tools. N Perform software installation, patching, upgrades, and troubleshooting. N Support onboarding/offboarding activities,



including system setup and access provisioning. N Maintain IT asset inventory and coordinate laptop/desktop allocation and replacement N Monitor and resolve tickets according to SLA and priority. NnSkillset: Nn Position: L2 Desktop Support Engineer N Location: Thane, Vikhroli N Working Days: Monday to Saturday N Joining: Immediate / ASAP N Shift: General Shift ,Monday to Saturday (6 Days) (9:00 AM – 6:00 PM, as per site requirements)/Onsite NnInterested candidates please share your CV to [email protected] NImmediate Joiners are preferred.

📌 Desktop Support Engineer (Alibag)
🏢 SHI Solutions India
📍 Alibag