Job DescriptionRole: IT Support Specialist (End User, Individual Contributor)- L3 NLocation: Gurugram NMode: Onsite NJoining Time: Immediate to 60 Days NJob SummarynWe are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. As an End User Support IT Specialist, you will provide in office and remote technical support for internal end-user software, hardware, and connectivity. NWe are looking for a driven, self-directed, technical professional who can work both independently and with the broader support team. The End User Support team is singularly focused on delivering a seamless technology experience for all users. NThe right candidate is capable of quickly and efficiently resolving a wide range of technical issues while providing top-tier customer service to our end users. NResponsibilities: Nn Identify, triage,troubleshoot, diagnose, and resolve complex technical problems via in-person, phone, chat, and email-based support channels. N Troubleshoot technologyissues related to hardware, software, user accounts, trading environments, operating systems, and mobility N Fulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office where you're based. N Provide hands-on data center support, including equipment installation, cabling, inventory tracking, and basic troubleshooting.



N Perform conference roommaintenance sweeps and basic troubleshooting. N Escalate issues to senior members of the technical support team, infrastructure teams, platform engineering teams, and/or third-party vendors to ensure end-user issues are fixed at their root and do not recur. N Provide excellent customer service experiences for all end users, traders, and senior leadership, acting as the end user's advocate, ensuring their issues are fully fixed and they have an optimal IT experience. N Collaborate effectivelywith both local and remote or distributed team members to accomplish small support tasks and large technical projects. N Overtime responsibilities as needed. N Able to manager L1 tickets aswell while working on L3 tickets NnWhat we're lookingfor: Nn 7+ years of relevant technical support experience in a medium to large, complex, and fast-moving enterprise environment. N Advanced knowledge of Windows, macOS, Linux, iOS, Android, networking, and information security topics. N Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN. N Working knowledge of messaging platforms, telecommunication tools, collaboration tools, and video conferencing (e.G., WebEx, MS Teams, Zoom). N Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority. N

📌 Information Technology Support Specialist (Haryana)
🏢 Astreya
📍 Haryana