Job Description

Job Purpose

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Responsible for the design, implementation, administration, integration, and automation of enterprise Monitoring, Observability, ITSM, Event Management, and Ticketing platforms supporting Cloud, Data Center, Network, Security, Managed Services, and AI/GPU infrastructure environments.

The role will drive end-to-end service visibility, operational efficiency, event intelligence, automated ticket lifecycle management, auto-remediation, and AIOps capabilities across enterprise and cloud services.

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Roles & Responsibilities

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- Design, deploy, configure, and maintain enterprise monitoring platforms.

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- Create monitoring standards, templates, and governance frameworks.

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- Implement service health dashboards and executive operational reporting.

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- Define monitoring thresholds, alerting policies, and escalation frameworks.

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- Configure event correlation, suppression, enrichment, and intelligent alerting workflows.

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- Define ticket lifecycle workflows and SLA management mechanisms.

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- Automate incident creation, assignment, escalation, and closure processes.

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- Implement workflow orchestration across multiple operational domains.

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- Design self-service automation and service request fulfillment processes.

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- Automate approval workflows and change management processes.

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- Develop chatbot and virtual agent integrations.

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- Integrate monitoring platforms with ITSM ticketing systems.

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- Enable bi-directional synchronization between monitoring and ticketing platforms.

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- Implement event-driven service desk automation.

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- Develop and maintain automation scripts and workflows.

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- Build self-healing and auto-remediation capabilities.

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- Automate operational runbooks and standard procedures.

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- Develop reusable automation modules and APIs.

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- Support AIOps initiatives across cloud and managed services environments.

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- Support machine learning-based event correlation.

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- Translate business and operational requirements into tooling solutions.

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- Conduct architecture reviews and operational readiness assessments.

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Experience & Educational Requirement

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BE/B-Tech or equivalent with Computer Science or Electronics & Communication

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RELEVANT EXPERIENCE

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- Minimum 8-10 years of experience in Monitoring, ITSM, Service Assurance, Tool Administration, Platform Operations, Automation Engineering, or Service Operations.

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- Experience supporting large-scale enterprise, cloud, telecom, managed service, or data center environments.

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- Hands-on experience with Grafana, Prometheus, Zabbix, Nagios, Solar Winds, Manage Engine, Service Now etc.

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- Strong hands-on experience in Python, Power Shell, Java Script, Ansible, Terraform, REST APIs, JSON

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- Excellent troubleshooting and analytical skills.

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- Strong stakeholder management capabilities.

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- Effective communication and presentation skills.

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- Strong documentation and process management capabilities.

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- Preferred Certifications ITIL v4 Foundation / Managing Skilled /Service Now System Administrator/ Service Now Implementation Specialist

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📌 Tools & Automation Engineer (Chennai)
🏢 Larsen & Toubro Vyoma
📍 Chennai