Position: Service Now Developer
Experience: 6–8 Years
Location: Noida

Employment Type: Full-Time

Role Summary

We are looking for an experienced Service Now Developer with strong expertise in

ITSM, ITOM, and ITAM modules, along with hands-on experience in Service Now AI

capabilities including AI Ops, Now Assist, Virtual Agent, Predictive Intelligence,

and Agentic AI. The ideal candidate will design, develop, customize, and optimize

Service Now solutions while leveraging AI-powered automation to improve IT operations

and employee experiences.

Key Responsibilities

 Design, develop, configure, and customize applications on the Service Now

platform.

 Implement and support Service Now ITSM, ITOM, and ITAM modules.

 Develop scalable solutions using Flow Designer, Integration Hub, and Script

Includes.

 Build custom applications using App Engine Studio.

 Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions,

Script Includes, ACLs, and Notifications.

 Develop Service Catalogs, Record Producers, Order Guides, Catalog Client

Scripts, and Workflows.

 Configure CMDB, Discovery, Service Mapping, Event Management, and

Operational Intelligence.

 Implement Software Asset Management (SAM) and Hardware Asset

Management (HAM).

 Configure integrations with Azure, AWS, Active Directory, SCCM/MECM, Intune,

VMware, and third-party monitoring tools.

 Develop REST and SOAP integrations with external systems.

 Participate in code reviews and maintain development standards.

 Support platform upgrades and manage update sets.

AI & Automation Responsibilities

Service Now AI Ops

 Configure Event Management and Operational Intelligence.

 Implement Alert Correlation.

 Configure Root Cause Analysis.

 Reduce alert noise using AI-powered correlation.

 Configure anomaly detection and predictive event analytics.

Now Assist

 Implement Now Assist for ITSM.





 Configure AI-generated incident summaries.

 Enable AI-assisted knowledge generation.

 Configure AI-powered case resolution.

 Enable AI-assisted virtual agents.

Agentic AI

 Design AI-powered autonomous workflows.

 Develop AI Agents capable of executing multi-step tasks.

 Configure AI orchestration using Flow Designer and Integration Hub.

 Build AI-enabled employee self-service automation.

 Integrate external LLMs where applicable.

 Configure AI governance and approval workflows.

Service Now Modules

ITSM

 Incident Management

 Problem Management

 Change Management

 Request Management

 Service Catalog

 Knowledge Management

 Major Incident Management

 Release Management

ITOM

 CMDB

 Discovery

 Service Mapping

 Event Management

 Operational Intelligence

 Cloud Discovery

 Orchestration

 MID Server

ITAM

 Software Asset Management (SAM Pro)

 Hardware Asset Management (HAM Pro)

 Asset Lifecycle Management

 Software Compliance

 License Optimization

 Contract Management

 Vendor Management

Development Skills

 Business Rules

 Client Scripts

 UI Policies

 UI Actions

 Script Includes

 Glide APIs

 Glide Record

 Glide Ajax

 Scheduled Jobs

 Flow Designer

 Workflow Studio

 Integration Hub

 App Engine Studio

 Service Portal

 Employee Center

Integration Experience

 REST APIs

 SOAP APIs

 JSON

 XML

 OAuth

 JWT

 Microsoft Azure

 Azure AD (Entra ID)

 AWS

 SCCM/MECM

 Intune

 VMware





 Active Directory

 Jira

 Splunk

 Dynatrace

Programming Skills

 Java Script

 HTML

 CSS

 AngularJS

 Jelly

 SQL (preferred)

 Power Shell (preferred)

 Python (preferred)

AI & GenAI Skills

 Now Assist

 Predictive Intelligence

 Virtual Agent

 AI Search

 AI Ops

 Generative AI

 Agentic AI

 Prompt Engineering

 LLM Integrations

 AI Governance

 Automation Engine

Preferred Certifications

 Service Now Certified System Administrator (CSA)

 Service Now Certified Application Developer (CAD)

 Service Now CIS – ITSM

 Service Now CIS – ITOM

 Service Now CIS – ITAM

 Service Now Micro-Certification – Now Assist

 Service Now Certified AI Professional (preferred)

Soft Skills

 Solid analytical and problem-solving skills.

 Excellent communication and stakeholder management.

 Ability to work in Agile/Scrum teams.

 Experience collaborating with architects and product owners.

 Strong documentation and technical design skills.

Mandatory Skills

 Service Now Development

 ITSM

 ITOM

 ITAM

 CMDB

 Discovery

 Service Mapping

 Event Management

 Flow Designer

 Integration Hub

 Java Script

 REST API

 Business Rules

 Client Scripts

 Script Includes

 Service Catalog

 SAM Pro

 HAM Pro

 AI Ops

 Now Assist

 Predictive Intelligence

 Virtual Agent

 Agentic AI

 Generative AI

 Azure Integration

Nice-to-Have Skills

 CSM (Customer Service Management)

 SPM (Strategic Portfolio Management)

 FSM (Field Service Management)

 Sec Ops

 GRC/IRM

 Performance Analytics

 Automation Center

 Azure OpenAI / OpenAI API integration

 Microsoft Copilot integration

 RAG (Retrieval-Augmented Generation)

 MCP (Model Context Protocol)

📌 ServiceNow Developer (Noida)
🏢 Anaptyss
📍 Noida