Job Description

Job description : AI Ops SME (Telecom Domain)

/n

Experience: 8-12 Years

/n

Practice: Telecom / Network Services – AI Ops, Observability & Automation

/n

Location: Bangalore, Chennai, Noida, Gurgaon / Hybrid - with travel as needed.

/n

/n

Designs and implements AI-driven operations capabilities — observability, event correlation, alarm/ITSM integration and automated remediation — across telecom RAN and Core domains, advancing the network toward autonomous, closed-loop operations using the latest AIOps and agentic tooling.

/n

/n

Key Responsibilities

/n

- Design end-to-end AIOps architecture spanning data ingestion, correlation, ML-based anomaly detection and automated remediation for telecom networks.

/n

- Define observability strategy across logs, metrics, traces and events for RAN, Core and transport, bringing in the latest AIOps, GenAI and agentic tooling.

/n

- Build and configure correlation engines, ML models and automation workflows for fault detection, RCA and predictive maintenance.

/n

- Design closed-loop, self-healing remediation workflows that move operations toward autonomous network maturity (TM Forum AN levels), reducing manual intervention.

/n

- Design and implement alarm/event management — collection, deduplication, enrichment, correlation and suppression across multi-vendor networks.

/n

- Own end-to-end ITSM integration: incident, problem and change workflows between AIOps/correlation platforms and Service Now/Remedy/BMC suites.

/n

- Build automated ticket creation, enrichment and intelligent assignment/routing from alarm events into ITSM tools, with CMDB linkage.

/n





- Integrate AIOps platforms with telco EMS/NMS, OSS/inventory and ITSM systems via REST/API and streaming interfaces.

/n

- Support production environments — tuning correlation rules, ML retraining, and continuous RCA accuracy improvement with NOC/L1-L3 teams.

/n

- Define and report AIOps KPIs (MTTD, MTTR, noise reduction, automation coverage) and contribute to presales/PoC delivery for AIOps opportunities.

/n

/n

Technical Skills & Tools-

/n

/n

Category

/n

Tools / Technologies

/n

Telco Domain

/n

RAN, Core (EPC/5GC), Packet Core, Transport; 3G/4G/5G network elements and KPIs

/n

Observability & Monitoring

/n

Splunk, Thousand Eyes, Grafana, Prometheus, Elastic Stack (ELK), Dynatrace, Datadog, App Dynamics

/n

AIOps / Correlation Platforms

/n

Moogsoft, Big Panda, Service Now AIOps, Cisco Crosswork Health Insights, Ciena Blue Planet UAA, Pager Duty

/n

Alarm / Fault Management (FM)

/n

SNMP traps, syslog, streaming telemetry, NOC alarm consoles, EMS/NMS fault feeds, topology-based correlation

/n

ITSM & Integration

/n

Service Now ITSM/ITOM, BMC Remedy, Jira Service Management, CMDB integration, REST/SOAP APIs, workflow automation

/n

AI / ML & GenAI

/n

Python (scikit-learn, Tensor Flow/PyTorch basics), LLM-based RCA copilots, RAG pipelines, anomaly-detection models

/n

Autonomous Networks

/n

Closed-loop automation, self-healing remediation, TM Forum Autonomous Networks (AN) maturity levels, intent-based assurance

/n

Automation & Integration

/n

Ansible, Python, NETCONF/RESTCONF, Kafka/streaming telemetry, webhook & middleware integrations

/n

Delivery & Frameworks

/n

ITIL v4, Agile/Scrum, SRE practices, TM Forum ODA (assurance domain)

📌 AI Operations Strategist (Noida)
🏢 Impellam Group
📍 Noida