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Customer Care Executive – Job Description

Job Title: Customer Care Executive

Department: Customer Support

Experience: 0–3 Years

Location: [Location]

Employment Type: Full-Time

Job Summary

We are looking for a friendly and customer-focused Customer Care Executive to handle customer queries, provide timely support, resolve complaints, and maintain a high level of customer satisfaction.

Key Responsibilities

- Handle customer calls, emails, chats, and inquiries professionally.

- Understand customer requirements and provide accurate information.

- Resolve customer complaints and issues within the defined timelines.

- Follow up with customers to ensure satisfactory resolution.

- Maintain accurate records of customer interactions and complaints.

- Coordinate with internal teams to resolve customer-related issues.

- Explain products, services, policies, and processes to customers.





- Maintain a positive and professional relationship with customers.

- Meet customer service and response-time targets.

- Escalate complex issues to the appropriate department or senior team member.

Requirements

- Graduate or equivalent qualification preferred.

- Good verbal and written communication skills.

- Basic knowledge of MS Office and computer applications.

- Customer-oriented attitude with positive problem-solving skills.

- Ability to handle multiple customer queries efficiently.

- Freshers can apply; relevant experience will be an advantage.

Key Skills

Customer Service | Communication | Problem Solving | Complaint Handling | Follow-up | Active Listening | MS Office | Teamwork

Salary

₹15,000 – ₹30,000 per month, depending on experience and skills.

📌 Customer care executive ( Mumbai)
🏢 Naukripay
📍 Mumbai