Remote: Hybrid

100% Remote RolePermanent position with TriluxTechJob Title: ServiceNow CMDB Lead (ITOM)Only looking for candidates who can join in 30 daysWork timings : 2:30 pm to 11:30 pmRequired:• 5–10 years of overall IT experience with strong hands-on ServiceNow CMDB expertise• Proven experience in ServiceNow Discovery (minimum 3–5 years preferred, not mandatory)• Strong knowledge of ITOM modules – Discovery, Service Mapping, Event Management• Experience with AIOps / Predictive Intelligence / event correlation frameworks• Deep understanding of CMDB data modeling, identification & reconciliation rules (IRE)• Experience working with CSDM (Common Service Data Model)• Experience with service graph connectors.• Hands-on experience with integrations (REST, MID Server, cloud APIs – AWS/Azure/GCP)• Exposure to large-scale enterprise implementations / greenfield setups• Strong stakeholder management and leadership skillsGood to Have• Experience with Hardware Asset Management (HAM) and Software Asset Management Skilled (SAM Pro)• Knowledge of cloud discovery (AWS, Azure, GCP)• Familiarity with ServiceNow best practices and security standards• Certifications such as ServiceNow Certified System Administrator (CSA) or CIS-ITOMJob SummaryWe are looking for a ServiceNow CMDB Lead with deep expertise in ITOM (Discovery, Service Mapping)



and AIOps. The ideal candidate will lead CMDB strategy, design, and governance while driving accurate configuration data across enterprise environments. This role requires hands-on experience in ServiceNow Discovery and a strong understanding of CSDM alignment and data quality frameworks.Key ResponsibilitiesLead CMDB architecture, design, and implementation aligned with business and IT objectivesDrive ServiceNow Discovery implementation and optimization across on-prem and cloud environmentsEnsure CMDB data accuracy, reconciliation, and governance using best practicesDefine and implement CSDM-compliant data models and relationshipsCollaborate with stakeholders across ITSM, ITOM, and business teams to ensure CMDB adoptionImplement and manage Service Mapping for critical business servicesIntegrate CMDB with external tools (monitoring, cloud platforms, asset systems)Support AIOps initiatives leveraging CMDB for event correlation and root cause analysisEstablish data certification, normalization, and lifecycle management processesProvide leadership in greenfield or transformation programsKey TraitsStrong analytical and problem-solving mindsetAbility to drive governance and enforce data qualityExcellent communication and stakeholder engagement skills

📌 ServiceNow CMDB Lead (ITOM) Developer (Gandhinagar)
🏢 TriluxTech
📍 Gandhinagar